Frequently Asked Questions
Over the years, we’ve received some excellent questions from our customers. Here are the most frequently asked along with all of our answers.
Cooking & Baking:
Aluminized Steel is steel that has been coated with aluminum – this gives the material the structure, strength and durability that steel provides but with the corrosion resistance and heat conductivity of aluminum. Aluminized Steel is the material of choice for the professional baker. It offers superior heat transfer, corrosion resistance, and durability that cannot be attained by steel or aluminum alone. The gauge selected for our bakeware was selected based on years of performance data by commercial bakeries.
Our unique micro-textured pattern ensures even baking by minimizing surface contact and promoting airflow under the baked good. It adds structural rigidity to help prevent warping. Because surface contact between the pan and baked good is reduced, the result is a superior release.
OXO uses ILAG Non-Stick Ultimate Resist R Plus. This is a Swiss-engineered, PTFE, ceramic reinforced, two-layer, commercial-grade coating. It provides the ultimate non-stick food release and is scratch-, stain-, corrosion- and abrasion resistant. It is an All-Purpose Non-Stick coating in that it is recommended for use for professional baking and roasting.
The coating is PFOA free.
Light baking pans reflect heat, while dark pans tend to absorb it, which can make a difference in your baking. Dark pans cook faster and are more likely to burn baked goods than light pans. If you opt to use dark pans, you would most likely need to reduce the heat and the baking time by approximately 25%.
A sheet pan that has a continuous lip around all four sides is typically called a Jelly Roll Pan or Sheet Pan. A pan that has at least one flat side is called a cookie sheet; the flat side makes it easy to slide the baked product off the end.
Commercial ovens typically use a Full Sheet Jelly Roll. Because home ovens are not this large, Jelly Rolls are offered in varying sizes such as Half Sheet and Quarter Sheets. OXO offers the following sizes:
Half Sheet – 13 x 18 x 1
Traditional Jelly Roll – 10 x 15 x 1
Quarter Sheet – 9 x 13 x 1
The edges of our bakeware are formed from a single piece of steel molded into a unique square-roll shape rather than from folding the steel over a piece of wire. This uniform construction and square-rolled edge not only help prevent warping but also provide structure, strength and a secure grip for easy handling and transferring to and from the oven.
Straight side-walls on cake pans are ideal for making uniform layer cakes. Our loaf pan is tapered as this is a common shape used for baking loaves of bread and savory loaf recipes.
What is the “stay-flat” feature on the Jelly Roll Pans (Half Sheet, Jelly Roll & Quarter Sheet)?
This small detail in the side walls of these pans help prevent and/or minimize the likelihood of the pans warping.
The OXO Non-stick Pizza Pan does not have holes but our micro-textured baking surface minimizes surface contact and promotes airflow for a consistent, even baking of the crust. It works well for frozen, homemade or reheating pizza.
OXO wooden utensils are made from solid one piece beech wood.
To remove natural shedding, simply rub a brown paper bag over the utensil, which will help remove the particles.
Your wooden utensils should be conditioned from time to time with a food grade mineral oil.
This depends on how often they are used, however normally when they appear to be drying out completely.
Food grade mineral oil is used to treat wooden cutting boards and utensils. It is used to keep the wood from cracking and drying out. It can be purchased at some grocery stores, and specialty kitchen shops.
No. Olive or other vegetable oils will eventually turn rancid when exposed to air. Standard mineral oil may not be food grade.
All of our wooden utensils and tools are hand wash only.
The silicone is bonded to flexible stainless steel.
Yes, they are top rack dishwasher safe.
OXO nylon utensils are heat resistant up to 400°F. However they should not be exposed to direct heat.
Yes, they are dishwasher safe.
Yes. All of our stainless steel cooking utensils are dishwasher safe.
Beverage:
Plastic mugs keep beverages at or above ideal drinking temperature* for over 2 hours. Stainless Steel mugs keep beverages at or above ideal drinking temperature* for over 6 hours
We recommend preheating your mug with hot water for a few minutes prior to pouring in your hot beverage for better heat retention.
*Ideal drinking temperature is considered 120F – 150F based on internal tests and coffee industry experts.
As coffees, teas and creamers are oil-based products, it is necessary to use dish soap to remove any residues. When cleaning the lid, please ensure that the button is in the open position. You can soak and run warm, mild soapy water through it, followed by a thorough rinsing with pressurized water from your tap. You may also cleanse with diluted vinegar if you prefer. We suggest that you wash daily after each use.
If the contents or residue have been left in the OXO Travel Mug for a longer period of time, without the daily suggested maintenance, the cleaning time will increase. To prevent odors, it is necessary to cleanse the mug as soon as the mug is emptied of its contents, as storing a sealed mug with leftover drinks for extended time may trap unpleasant smells such as soured creamer, etc. Please also ensure that your lid is allowed to thoroughly air dry with the button in the open position before storing your product.
To remove rust and mineral deposits from inside the Tea Kettle and/or whistle, boil water for 30 minutes with 2 Tbsp of baking soda and 3 Tbsp of lemon juice. Rinse thoroughly and wipe with a clean, soft cloth. Depending on the severity, you may need to repeat this process. It is also important to be sure to empty your kettle of excess water after each use.
With all of our kettles, we suggest medium heat only, as higher than that can damage the whistle and other components. Do not use on a heating element larger than the bottom of the kettle and do not place kettle on heating element with the spout open. Always ensure you center the kettle over flame or heating element as well.
If kettle is boiled dry, turn off burner and wait until kettle cools before handling it. Boiling dry may damage kettle. If this occurs, please contact Consumer Services.
Our kettles are manufactured from 18/8 grade stainless steel.
All of our kettles feature a Hole Tone Whistle (non-harmonic).
Storage & Organization:
Yes, however when exposed to extreme temperature fluctuations the container lid may lift due to changes in air pressure.
The gasket can be removed for cleaning, and either placed on the top rack of the dishwasher, or can also be cleaned with a baking soda paste to help remove odors.
OXO Tot:
The following products can be sanitized using sterilization liquids:
- Divided Feeding Dish
- Divided Plate
- Feeding Spoon Set
- Fork and Spoon Set
- Formula Dispenser
- Plate
- Small and Large Bowl Set
- Snack Disk
- Bottle Drying Rack
- Baby Blocks Freezer Storage Containers
- Straw & Sippy Cup Top Cleaning Set
- Toothbrushing Station
- Baby Food Freezer Tray
OXO Tot Straw and Sippy Cups can be sterilized using an enclosed microwave sterilizer container. Always follow the instructions included with the microwave sterilizer.
Do not sterilize using microwave sterilizer bags.
Do not boil or steam OXO Tot products to sterilize.
General Product & Company FAQ’s:
Since many dishwashers have different heat/sanitizing cycles, we recommend top rack only.
As our products are designed for in-home use only, they are not NSF certified.
We have a formal Blogger Outreach program and post frequently about opportunities to sample our products. To join our database, visit blogger.oxo.com.
OXO products are available at a wide variety of retailers. For information about the retailer closest to you, check out our store locator.
Our founder, Sam Farber, loved the letter “O.” His clever wife, Betsey, wanted to create a logo that could be read backwards, forwards and upside down. And while we love the connection to “Hugs & Kisses,” the similarity was not intentional. OXO is pronounced “Ox-Oh.”
Worldwide, we have 127 employees across New York, Pennsylvania, UK, Japan, and Germany. There are 97 in our NYC headquarters.
Please visit our jobs pages for more information on open positions at OXO.
Yes. Since 2007, OXO employees have donated their personal time, money and effort in support of Cookies for Kids’ Cancer, an organization dedicated to raising funds to support new and improved therapies for pediatric cancer. In 2011, we introduced a formal corporate sponsorship, matching many nationwide efforts to support Cookies for Kids’ Cancer. Click here for more information on our history with Cookies for Kids’ Cancer and to learn how you can get involved.
Our parent company, Helen Of Troy, can be found listed on NASDAQ as HELE. To visit the Helen of Troy website, click here: http://www.hotus.com/.


